(1) Tell customers how to use our products and matters needing attention.
(2) Guide customers to choose the best and economic product, recover the investment within short time.
(3) Site inspection if you need.
(1)Quality control must be inspected strictly.
(2)In accordance with the agreements stipulated in the contract.
(1) If the project needs our installation guidance, we can send our engineer and translator. We can also send customers installation video to teach them how to fix and operate with
(2) Usually, our product warranty is 18 months after leaving factory or 12 months after installation. within this months, all parts broken will be responsible for our factory.
(3) Regular contact with customer, consult with the customer feedback, come true with
the customer's two-way communication.
Shandong GRAD Group Co.,LTD is established in 1993, located in Dezhou Shandong,
covering an area of 700 thousand square meters, with more than 2500 employees. The
total capital is 925 million RMB, and annual output value over 2.5 billion RMB.During
20 years' development, GRAD Group concentrates on the central air-conditioning and
compound material products and show the world a high-technological enterprise combining
construction budget, technical consultation, products design, manufacturing and debugging
service. There are 10 series, over 130 kinds of products covering the whole central
air-conditioning series and the compound materials series products. The high standard
workshop covering 350 thousand square meters.