Rayland Pro Scooters Warranty
If you buy Rayland pro scooter , you must wonder to know these issues :
1.Can you get quality guarantee ?
2.How do you get these quality guarantee ?
Rayland pro scooters are designed for freestyle scootering .
Scootering is an extreme sport and riders are constantly trying to develop their skill level which is great for the progression of the sport. Unfortunately due to this the products will get damaged due to normal use ,crashes or bails from tricks in skate parks and on the street as new and more advanced tricks are learned and practiced.
It is also the reason why we have different scooters offering different specifications for different intended uses be it beginner, intermediate of advanced, these can be seen in our site:http://www.prostuntscooter.com .
At Rayland we are proud of our products . We are a factory in China. We are specialized in manufacturing pro scooters and scooter parts .Also , we have an office and a warehouse in Richmond, USA. So, we are able to provide a warranty against manufacturer’s defects for up to 90 days from the point of purchase and for the original owner only .
It does not cover wheels or headset bearings , chips, scratches, chunking ,flat spots, bending,snapping ,cracking or damage of parts that are a result of any normal use .
In the event of a situation requiring a warranty we ask that you contact Rayland Pro Scooter’s after-sales office through the warranty submission form below . We shall work with you to determine the best solution possible , providing replacement parts if necessary-we can’t offer any cash refunds .To quality under warranty , you must be the original owner, provide proof of purchase (email receipt is fine) and provide a photo of the damaged part . In addition to this the product must have been maintained properly and not have modified in anyway .
The act of scootering is an extreme sport and puts the user in danger of serious injury , we recommend that your use the correct protection and keep your scooter well maintained by a suitably qualified technician .
We do stand behind our products and recognize the aggressive nature of the sport and that failure can occur regardless of whether it is through manufacturing defects or through normal use, abuse ,misuse or even as a result of a crash . For situations such as these we offer a half price crash replacement for items less than a year old . To qualify for a crash replacement you must be the original owner and hold the original proof of purchase . In the event of a crash replacement request please email to us with your original proof of purchase , images of both the damaged parts, your complete scooter and an explanation of why you need a replacement. Crash replacements do not cover chips, scratches ,chunking ,flat spots or damage of parts that are a result of any normal use .
Last but not least , for our wholesaler or agents , if your terminal customer have warranty request or need crash replacement , please operate as per the above-mentioned scheme. We can offer the same after-sales service . Or let’s talk about more details before you place orders with us .