1. What is the Payment Terms?
Re: T/T (Wire Transfer), PayPal, Secure payment, Western Union
2. How do you delivery the machine?
Re: By door to door service, such as DHL, UPS, TNT, FEDEX, etc. Or air cargo and Ocean freight
3. What about the delivery?
Re: About 14 working days.
4. What’s your warranty?
Re: 12 months for main machine.
5. Do you offer training?
Re: Yes .Welcome to our company for free and provide similar train video.
6. Do you offer OEM/ODM service?
Re: Yes .Welcome to contact us for more details.
7. Once the machine have any malfunction during the operation, how to do?
Re:Please rest assure if you met such problem, and take a video for us, then our Engineer will help to find out the problem, and them will arrange spares or fix methods.
8. If the machines broken during the shipment, how to do?
Re: Once you received the machine, the package is damaged, please complain to the sending person and get a complain number. We will contact shipping company for compensation. As usual this problem rate less than 0.1% according to our experience.