Q: Are you manufactory or trade company ?
A: We are direct manufactory specialized in wood crafts for 11 years.So we can make custom wood items based on special designs.
Q: What certificates do you have ?
A: Our factory have IS09001:2008,BV,FSC,CARB certificates,and have passed SGS and Walmart Factory Audit.
Q: How can I get the samples? Free is possible ?
A: If you need samples,we can make as per your request.They will be sent by DHL/UPS/FEDEX/TNT and other express.
Sample prepaid is ok if you want cheaper freight.
Generally speaking,samples could be freely if no logo ,but freight collect .
Q: How long about the sample time ?
A: About 3-5days.The samples will be sent via express and arrive in 5-7 days.
Q: How about the lead time ?
A: Within 20-35 days ,according to your order quantity and products'workmanship.
Q: Our Logo or company name can be on our products or package?
A: Sure.Your Logo can be made on your products by Hot Stamping,Printing,UV Coating,Silk-screen Printing,Laser engraving,CNC carved or Sticker.
Q: Which terms of payment can you accept ?
A: T/T,Paypal,Western Union and L/C.
Q: What's your packaging details?
A: Wrapping paper/cotton paper/bubble bag/opp bag/foam board and inner box,inner color box inside,then 5 layers corrugated carton outside.
Q: How to place order?
A: Please send us your purchase order,or ask us to send you Proforma Invoice.
But pls confirm the below information is correct:
1.Product information-Quantity,Specification(Size,Material,color and Packing requests etc.)
2.Delivery time required
3.Shipping information-Company name,Street address,Phone and Fax number,Destination port in your country.Freight forwarder's contact details if you have in China.