1.Our designer will make a mock up once you provide the artwork of logo in ai ,eps or pdf format within 2 hours.It takes 6 hours at most if the artwork is in jpg.
2.We can finish sample making within 3days for our best selling styles with normal surface treatment,5-7 days for special surface treatments,7-10days for other styles with special surface treatment.
3.Delivery time is around 30days after sample approved.
4.Our QC department will provide an inspection report before delivery.
5.We are responsible for any quality complains caused by us.
Our manufacturer, IDO Pen Manufacture Factory, established in 1997, is a professional pen manufacturer. The factory covers an area of 5,000 square meters, with more than 100 employees. Our products include metal pen, semi-metal pen, plastic pen, touch screen pen, roller pen, etc. Our pens are sold at home and abroad, whose quality has enjoyed high reputation from clients. For more details, pls contact Bruce @idopen.cn
1. Q: What is your sample's policy and delivery time?
a. If promotional ballpoint pens without printing we could provide free samples, but the
freight fee will be paid by the customers. And customized sample take 5-7days depend on detailed requirements.
b. If you need the sample with your custom logo on it, then you will have to pay the plate fee
(set up charge) together with the freight fee.
c. When we confirm the payment, we will start to prepare the samples ASAP. Your full address
(including receiver's full name, phone number, zip code, city and country) should be well
2. Q: What is your MOQ?
A: Normally MOQ is from 500pcs.
The price is good based on MOQ.
3. Q: Can your pens be customized?
A: Sure, pen can be made as per your detailed requirements.
Such as add logo, open an new mould, and so on.
4. Q: Which payment way is workable?
A: T/T , Western Union,PayPal etc.
5. Q: How about the delivery date?
A: Normally delivery time is 15-20 days.
It can be shorten if special circumstances.