1.How about the warranty for your products?
Answer: All of our products have one year warranty. During the guarantee period, if there are any problem with our instrument, we will help you to solve it by sending pictures, videos or free spare parts until things get fixed. Out of guarantee, we will also help you solve the problem,but not including send free spare parts to your country.
2.Do you have any certificate?
Answer: Yes, most of our products get CE certificates.Electronic pipette has ISO/CE/ROHS/FCC Certificates. And our company get ISO certificate for all products.
3. Can you do OEM? The MOQ is?
Answer: Yes, we can do OEM/ODM as you required, the MOQ is xx pcs. Please provide more details, so that we can confirm with our engineer.
4.Can you offer the technical support, online or site training or other?
Answer: We will offer technical support like operating manual, operating videos to support or provided training material of the detailed products you are interested in. If you have chance to come to Guangzhou, welcome to our office, we have samples here, and we can show you how to operate them.
5. What is your MOQ, payment terms,payment method and lead time?
Answer: The MOQ is one piece. Payment term is 100% T/T in advance, you can pay through bank, Paypal or credit card. Lead time: Within 10 days after received your payment.