Q1:Can we get some samples? Any charge?
Yes,you can get available samples custom printing products in our stock.Free for real samples,but freight cost.
Q2:How can we get a quote?
Please offer the specification of the product,such as material ,size ,shape , color, quantity,surface finishing,etc.
Q3:What format design file you want for printing?
Q4:Can you help with the design?
We have professional designers to help with simple information such as logo and some images.
Q5:What's the trade term and payement term?
30% or 50% of the total value to be paid before producing.Accept T/T,L/C.Can be negotiated.
Q6:May i have new sample made with my design for confirmation?
Yes.We can do the high quality sample same as your design for confirmation.
Q7:What about the lead time?
It depends on the products.Normally 5 to 7 workdays after confirmation of design file and remittance.
Q8:How can i know if my goods have been shipped?
Detailed photos of every process will be sent to you during the production.We will supply the tracking NO.once shipped.
Q9:What shipping method can i choose? How about the shipping time of each option?
DHL,UPS,TNT.FEDEX,BY sea,etc.3 to 5 workdays of express delivery.10 to 30 workdays by sea.
Q10:How do you compute the shipping charges?
We will supply the shipping charges according to the estimated G.W.when quote.
Q11:Do you have MOQ?
Yes.The minimum order quantity depends on the specifications of the printing products you want.
Q12:How can you guarantee your quality? If we don't satisfied your quality,how will you do?
Normally we do samples for you to confirm everything,and production will be same as samples.If you worried about the quality problems,you can place the order through alibaba trade assurance,it can guarantee the quality and delivery,If any quality disrepency,Alibaba will help you and return themoney to you.