Q1. How can we deal with the international shipping and clearance issues for the 1st import?
A: We can offer door to door one-stop services with rich export experiences. We’ve well serviced for over 200 foreign clients. It’s easy, no worries.
Q2. How can I visit your factory or office showroom?
A: Sure welcome to visit our company Vaka in Guangzhou China. You just need to contact our sales managers via email or telephone to make the appointment, and we’ll arrange to pick you up at the airport or railway station once your arrival.
Q3. How will you deal with warranty claims?
A: 5 years warranty,we VAKA provide replacement service.If there is any problem of our desk frame during the period, we each bears half of the replacing shipping cost. And related materials, such as pictures and videos, need to be provided to make the claim.
Q4. A cross brace is missing , isn't that necessary for stability?
A: Our frames do not need a cross brace, it is firm and stable enough even under heavy loading. Cross brace is an old design under the unstable situations.
Q5. Can you supply for individual office projects equipped with accessories like MFC desktop, screen, chair, cable tray, cabinet, cable management, socket, etc.?
A: Yes, beyong that, we can also customize per clients’ requirements, and offer free design services for office projects.
Q6. Can you supply the standing desk with some additional functions as bluetooth function, time reminder, charging mobile desk as well as APP control?
A: Yes, only need to change the control box or handset with some additional charges. And there is movable design with mobile power for options.
Q7. Where are your products suitable for selling with applicable certificates and voltage?
A: Our products have been approved by TUV, EMC and SAA institute, achieving CE, UL, RCM certificates. And wide range voltage of 110-240V with according plug standards is suitable for global countries.
Q8: What’s the relationship between VAKA and Timotion?
A: Our core electric systems of control box, motor and handset were supplied from Timotion to ensure its performances; and the metal parts were manufactured by our mainland factory to lower the cost. So Vaka desk is in Taiwan quality and China price.
Q9: What about the noise rate?
A: The noise originates from the motor, and we used all Timotion TGM7 Series motor and TC15 Series control box, so it can be ensured completely the same level as Timotion TEK series products.
Q10: Is it applicable for regional agent?
A: Sure, we encourage to align with local trading companies and make a long-term partnership. For more details, kindly contact with our sales managers.