Q1: What's your warranty policy?
A1: For all the products, we have one-year warranty. All of our goods are 100% tested working and perfect before sent to you. In case there are unexpected damages during delivery, please do check before you sign for the package.
If you have broken boxes,you can collect them together and send them back to us by post/mail,we will try to repair them for you firstly,if can not repair,we will send you the new motherboard to you to change it.
Q2: What's your minimum order quantity?
A2: Our MOQ is not the same based on different items. Small orders are also welcome, but the unit price is also difference from wholesale price.
Q3: What package do you use for the products?
A3: Usually we have professional retail package for the products. Customized package are also available based on certain MOQ.
Q4: Will your product work in my country?
A4: All of our products are compatible to the international standards, please be subject to the type of network in your country (the band).
Q5: Can I print my own brand logo on your product?
A5: OEM orders are highly welcome. Please write us the details of your logo color, logo position, user manual and box design (if you have) before you send us inquiry. In this way we can offer you most accurate answer at the first time.
Q6: What's your charger standard? Are they available in my country?
A6: Usually we have EU plug, US plug, UK plug and AU plug. Please wirte us your charger standard before you send the inquiry.
Q7: Do you have technical instructions if I buy your product?
A7: Please read the user manual carefully for your reference, we have detail instruction on it. If your problems still can not be solved, welcome to contact us for help. We will also send you update software regularly if you need.
Q8: What payment terms do you have?
A8: For small orders, we usually prefer Paypal and Western Union; for the item that are in stock,we accept 100% bank transfer,will send out the goods ASAP received your payment;
for items that are not in stock, we charge 30% deposit and will ship goods out before the 70% balance are received.
Q9:Can i watch all of the channel programs?
A9:This is the satellite receiver/android tv box/DVB-C TV BOX,only can watch the free air program,if you want to watch the not free programs,you must buy an account from your local service.
Q10: I am very satisfied after I read your FAQ, how can I start to purchase my order?
A10: Please click the "send" at the bottom of this page or contact our sales on Trade Manage online!