Q1. Are you factory?
A1. Yes. Welcome to visit our company and factory.
Q2. All products have a warranty?
A2. Yes. All products you can enjoy a warranty.
Q3. Is a sample order available or what’s your MOQ?
A3. Yes, sample order for testing the light is welcome, and our MOQ is 1 unit.
Q4. Can you make my own logo on the led grow light?
A4. Yes, we can make your own logo if needed, just feel free to let us know when you’re ready for it and then we talk about the details.
Q5. How to deal with the damaged products?
A5. Firstly, our products are produced in strict quality control system and the defective rate is less than 0.2%.
Q6. How to deal with the damaged products?
A6. Firstly, our products are produced in strict quality control system and the defective rate is less than 0.2%.
Secondly, during the warranty period, the new lights or spare parts will be sent to you to replace the damaged ones together with your new order, or we can discuss together for a good solution according to the actual situation.
Q7. How to place an order?
A7. Firstly, please tell us the name of models,and the quantity you need, then after we confirm all the details, we will make the PI (Proforma Invoice) for you to confirm the order. Once the payment is received, the order will be arranged and the goods will be sent to you ASAP