Q. Are you a Manufacturer or a Trading Company ?
A. We are a professional manufacturer with over 16 years experience.All of our products are produced by Colorless and Non-toxic natural food-grade raw materials, safe and eco-friendly.
Q. Do you have any certifications for your Products ?
A. Our products are in process of innovation according to our clients. Besides, most of our products have passed FDA, MSDS, ROHS, FCC, CPSC, LFGB, CPSIA certifications. ISO9001, ISO14000, ISO18000, BSCI passed, over 70 patents owned.
Q. How about the lead time?
A. Samples or trial order will be sent out within 48 hours. Bulk orders will be ready within
20-30 working days.
Q. How to proceed an order?
A. Firstly, please let us know your requirements or applications. Secondly, we quote you cost
according to your needs or our suggestions. Thirdly, clients confirm the samples and pay deposit for the order. Then we will arrange the bulk production.
Q. Is it okay to print my logo on the products and package?
A. Yes, plz confirm the design firstly based on our sample and inform us formally via email before bulk production.
Q. What type of the files' format is required for the LOGO or packing?
A. We only need design files in AI or EPS format.
Q. How do you guaranty your quality?
A. 1. Our products are produced under strict quality control system.
2. During the production, the mold, refine, forming, spraying, and silk screen, each process will be passed by the professional and experienced QC team, then next process.
3. Before packing, we will test them one by one, to ensure the defects rate will be less than 0.2 %.
Q. Do you offer any guaranty?
A. Yes, we offer 1~5 years warranty for our products.
Q. How to deal with the defects during the guarantee period?
A. 1. Small quantity, we will free send you brand new replacements with next orders.
2. Batch defects, we will free replace new ones for you or we can negotiate the solution including recall based on the problems.
Q. What is your terms of Payments?
A. 1. Alibaba Trade Assurance. Any trade disputes, Alibaba will guarantee your money and
compensate all of your loss.
2. T/T: 30% deposit first, and 70% balance before the delivery. We will show you the photos or
videos of the products and the packings before you pay the balance.
3. Western Union, MoneyGram, Visa, Master card accepted.