1. Q: Are you the factory?
A: Yes, We are a professional manufacturer for seeds/grains/treenuts processing machinery. You are always welcomed to visit our factory and office.
2. Q: Where are your people?
A: We are in Dalian city, one of the center cities in North China. We have a factory in Industrial area and an office in downtown. There are over dozens direct flights from Beijing, Shanghai, Guangzhou to our city.
3. Q: What kind of payment can you accept?
A: We accept T/T, L/C, Western Union, Paypal and Alibaba Trade-assurance. We take 30% as down payment, and the rest can be paid after shipment.
4. Q: How long does the cargo deliver to me?
A: It depends on where you are. Our home port is Dalian, If you are in Mid-Europe, the shipment will take around 35 days to reach your port(Varna, Odessa, etc).
If you are in Russia or Mid-Asia, the trains transportation will take around 15 days.
If you are from America, the shipment is around 30-35 days(Manzanillo, Rio).
If you are in Asia, the shipment is 15-20 days(Jekarta) or 25-30 days(Mumbai)
5. Q: Do you help to install the machines?
A: Definitely. We will send technician to instruct the installation by request. The site commission charges are not included in the machine prices.
6. Q: How long is your warranty?
A: We grant TWO years for the core parts.