1. Are you a trading company or factory?
We're trading company with factory. We maufacture products ourself and we source from other collaborative factories too which guarantees a competitve price and product variety.
2. Can I get a sample first? And how does it charge?
Yes, free sample is available with freight collect or prepaid.
3. What if the tiles are broken during transition?
All our products are insuranced, our after sales will sort our the reasons and will sure you'll be properly compensated.
4. What's the benefit for long term importers or distributors?
For those regular customers, we offer incredible discount, sample free shipping, free sample for custom design, custom packaging and QC as per custom requirements.
5. Can you make products from our designs?
Yes, we do OEM and OBM.
6. How do I make payment?
We received paypal western union and directly bank transfer to our company account. If above are all unavailable, we will issue you a paypal invoice and you simply pay by credit card.
Email: salse@ soulscrafts.com
Tel: +86 15653235092