Q1:Can we get some samples?Any charges?
Yes, you can get samples with charges. Sample fee could be returned when large order placed.
Q2: How can we get a quote?
Please offer the specification of the product, such as laminate fabric, thickness, color, quantity, surface finishing, etc. you could send us an inquiry on alibaba or online messanger (email, whatapp, skype, facebook etc)
Q3: What format design file you want for printing?
AI; PDF; CDR; PSD; EPS.
Q4: Can you help with the design?
We have professional designers to help with simple information such as logo and some images.
Q5: What's the trade term and payement term?
30% or 50% of the total value to be paid before producing. Accept T/T, Western Union, L/C,Paypal & Cash. Can be negotiated.
Q6: What about the lead time?
It depends on the products. Normally 5 to 7 workdays after payment received
Q7: How can i know if my goods have been shipped?
We will supply the tracking NO. once shipped.
Q8: What shipping method can i choose? How about the shipping time of each option?
DHL, UPS, TNT, FEDEX, BY sea, By air etc. 3 to 5 workdays of express delivery . 30 workdays by sea.
Q9: How do you compute the shipping charges?
We will supply the shipping charges according to the estimated G.W. and CBM when quote.
Q10:How can you guarantee your quality? If we don't satisfied your quality,how will you do?
Normally we do samples for you to confirm everything, and production will be same as samples. If you worriedabout the quality problems, you can place the order through alibaba trade assurance,it can guarantee the quality and delivery.
Q11: Can I visit your factory
Yes of course, It's our pleasure. Welcome to visit our company. Hope we can build a long-term cooperation with you.