Yes, we are the official direct store of SUNMI headquarters. All products and after-sale services are provided by SUNMI headquarters.
2. What's the minimum order quantity (MOQ)?
We provide single sample service. If you need, please contact customer service directly
3. How long can the goods be delivered and received after payment?
Generally, we will ship within 3-5 working days after the customer's payment validated. The shipment will arrive within 3-5 working days after the delivery in most countries.
4. Do you accept OEM or ODM customization? Is design support provided?
Customization is accepted as long as it meets the MOQ of OEM or ODM (please consult customer service for details), and design support can be provided at the same time.
5. What language does your product support?
SUNMI’s products support not only Chinese and English, but also German, French, Italian, Spanish, Russian and other official languages of 48 countries.
6. What are the after-sales service guarantees?
SUNMI provide a one-year free warranty (or optional to provide a certain number of spare machines); unlimited remote technical support services; if the product is damaged in the process of transportation, SUNMI shall bear the responsibility.
7. Is local after-sales service available?
In 2020, SUNMI will set up 15 after-sales service centers around the world, covering Asia, Europe, South America, North America, Africa, the Middle East and other regions (for specific countries, please contact us for details).
8. What is the support for partners?
For Agents: SUNMI provides one-stop technical support and after-sales service support. We assist our agents to manage the devices and master the use of the device in real time For Software Developers: Our professional technical team provides real-time technical instruction, answers software development questions, and provides development documents and related materials for downloading.
9. Does SUMNI have any physical store or overseas branch?
SUNMI has set up branches in India, France, the United States, Taiwan and other countries and regions, and has opened offline stores in Beijing, Shanghai, Guangzhou, Chengdu, Shenzhen, Shenzhen Huaqiangbei, Taiwan and other cities. The number of SUNMI Home is increasing year by year, and will be spread all over the world in the future.
10. Can I visit SUNMI company on the spot?
SUNMI welcomes partners and merchants from all over the world to visit and exchange on the spot.