Q1: Is there a discount for larger orders?
A1: For new customers, There is a small discount, but when the value of the order is increased, we will provide a larger discount, For previous customers, we are happy to provide a discount for
Q2: How long does it take to get my order after I have paid?
A2: Delivery time depends on the method of shipping. We generally ship via DHL, FEDEX, UPS, TNT, or DHL, which delivers to you in a very short period. We will provide tracking information to you when
the order is shipped.
Q3: What I received is different size from picture, how can I do?
A3: Mostly, our size is normal, please confirm the size with saler before order, If have yourself idea size, please make a deal with us.
If we sent size different with before, please contact with sale soon, we will remark the designs, will post correct size to you or send you gether with next order,
Q4: The item I received is broken. What should I do?
A4: Every piece of jewelry is thoroughly inspected before being packed and is carefully packed before we ship it. Please know that once it leaves our factory, we are not in charge of the handling
through the shipping service and they may handle the package roughly. We will do our best to label the package appropriately to avoid any damage. Please contact us with picture of the damages and
we will help you to resolve this issue.
(We sincerely advise you to take a video when opening the parcel, in case of getting incomplete parcel or damaged goods.)
Please kindly note that our company will not be responsible for anything related to custom duty. For example, we do not accept goods returned due to customes duty.
Please feel free to contact us if you have any other question!