Q1. Can I have a sample order for led light?A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Normal only 3-5 days, mass production time only 1-2 weeks for order quantity more than 1000
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly: Let us know your requirements or application.
Secondly:We quote according to your requirements or our suggestions.
Thirdly:Customer confirms the samples and places deposit for formal order.
Fourthly:We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 3-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution
including re-call according to real situation.
Q9: Is there any way to lower the shipping cost to import to our country?
A: For small orders, express will be the best;
For bulk order, sea transportation will be the best choice with regard to the shipping time.
As for urgent orders, we kindly suggest air transportation and home delivery service will be provided form our ship partner.