1.Q: What is your payment term?
A: 100% T/T in advance
2. Q: How long is the delivery time?
A: About 7~10 working days after receiving the down payment. (Depends on your quantity.)
3. Q: Minimum Order Quantity
A: One unit is ok!
4. Q: Are you manufacturer or trading company?
A: We are manufacturer, we have our own factory with more than 22 years experience on OT Lights and OT Tables.
5. Q: What documents have you got for the OT lights and OT tables ?
A: We have got certificate of quality management system ISO9001 ISO 13485 and CE certificate . As well as the free sales certificate authorized by the food and drug administration.
6. Q: If the voltage can be 110V, 60Hz?
A: Sure, we can make it. All electrical equipments can work under 110-250V power supply environment.
7. Q: Can you ship goods to my country? How long it will take? Who is the agent I should contact to track the shipment?
A: Yes, we can arrange the shipment. We would like to check the freight cost and shipping time after you confirm the destination port and order details. We have stable freight forwarder for arranging cargo shipment, we will track the cargo and send you the shipping timetable after goods on board.
8. Q: How about the guarantee and service?
A: One years warranty.Spare parts included. If there is any problem, you could tell us the details situation or send some pictures if possible. We will let you know the solution ASAP. We could send you free replacements by DHL within 3 days during warranty . We would like to send the warranty letter for more details if you need.