NAVAN prides itself on understanding the wants and needs of the industry and being able to provide innovative solutions. With this in mind, we offer the Aqua-Stop system, maintenance free batteries, on-board chargers, simplified controls and many other advancements that support our customers and the green movement.High Standards mean that you get peace of mind when you buy NAVAN equipments. We ensure that the most stringent standards of quality are met. We also have a staff of dedicated quality control managers to see that our products are made to the highest standards.
Service and Support We're here to help. Our knowledgeable and friendly staff members, from customer service, product managers, service technicians and sales, are here to support you from selection of equipments to after-sales supports.
Q1 : What is the warranty period of the industrial vacuum cleaner?
We provide 12 months warranty for all spare parts. (exclude fragile parts).
Q2 : What should I consider when I choose a vacuum cleaner?
- Which type of floor condition to clean? - How many square meters is the cleaning area?
Q3 : What voltage shall we apply? or What kind of batteries shall we use?
The voltage can be subject to different clients's requirements, from 110-380V, it can be customized, if the machine adpots the batteries, that will be the Lead-acid battery, while we are flexiable to offer based on each customer requirement.
Q4 : How do you control the quality?
1) All NAVAN cleaning machines are in strict accordance with the ISO quality and CE system requirements. 2) Each procedure is crafted by professional Skilled labour, followed by particular QC 3) All information of our products can be checked in efficient management system.
Q5 : What certifications do you have?
All our products are CE and ISO9001 certified. Numerous design and innovation patent for all our current models and spare parts. Such as the innovation patent squeegee design.
Q6 : What kind of service do you provide?
Before sales: Provide product information, market research forecasting, product customization, product processing, consultation and other services for your convenience.
After sales: 1. Technical training on according to customer requirements; 2. We promise replacement under warranty; 3. We promise to supply the maintenance spare parts; 4. Regular call back or visit customers; 5. On time response to mail and phone calls of your complaints or consultation.
Q7 : What are the suppliers you have cooperated with?
We are the OEM/ODM provider for most of the famous cleaning equipments brands in China currently.
Q8 : Are you a factory or a trading company, where are you located?
We are factory , just 150km(1.5hour by car) away from Shanghai Airport. We offer pickup service at Shanghai for your visit.