Our technical team has been committed to product development and upgrades, and continuous improvement has made the machine have a better user experience. At the same time, thanks to the technical team, we support OEM customization and personalized design, please feel free to let me know your requirements and doubts.
We focus on the satisfaction of every client with prompt reply, competitive price, stable quality, on time delivery and continuous innovation. Looking forward to cooperating with the customers from worldwide!
FAQ Q: Are you a factory or trade company?
A: We have our own factories and Foreign-trade Department.
Q: Can we visit your factory before order?
A: Sure. All customers are welcomed to visit our factory. Besides, we can pick up you at station if needed.
Q: Do you have any stock?
A: Sorry, most of our machines don't have stock, we always produce according to order. However, we have enough Semi - finished parts in workshop, as long as we place the order and send production plan to factory, they can start production and installation.
Q: What's the MOQ?
A: Well, the MOQ is different from 1 set to 50 set according to different model. For mostly firewood processors minimum order quantity is 1 set.
Q: How about your quality?
A: We have approved the ISO9001:2008 Quality management system, ISO14001 Environmental management system, OHSAS18001 International occupational health and safety management system and Social Accountability 8000(SA8000). Most products have been approved the Europe and American safety standard, including CE, GS, EMS & UL. Our products are exported to more than 60 countries and regions around the world, especially to European and North American market with high reputation. Our machine with gasoline engine has EPA certificate and HONDA engine provide local doorstep after-sale service. So you can rest assured on our quality products and our best services.
Q: Do you have professional engineers?
A: Yes. We have professional engineers and designers. We can provide OEM products and we support customized as customers requirements.
Q: Is OEM acceptable to your factory?
A: Yes, OEM production is one of our advantages.
Q: What's your delivery term?
A: FOB Qingdao or CIF if needed.
Q: What's your payment term?
A: Orders with a value of less than USD3,000 are required to pay the full amount, then we will arrange production and shipping. Orders with a value of more than USD3,000 can pay 50% of the purchase amount as a deposit. Pay the final payment after the buyer receives the BL copy from the seller.
Q: What's the warranty of your products and after-sale service?
A: We provide 2-year warranty for our machine. If there are any quality issues during the warranty period, we will mail you a new accessory for free.
Q: What's the HS code of your machines?