A1: We can provide samples, but you need to pay the cost and freight.
Q2: Can you make my designs?
A2: Yes, customer design, especially OEM/ODM, is welcomed.
Please feel free to send us your design for development.
Q3: Do you have some special policies for Brand company?
A3: Yes, we have some special support for company who has own brand and also in our VIP list.
Q4: Do you have stock? When can I get it if I pay?
A4: For stock items, we can send out within 48 hours.
For items not available, we need about 10-20 working days to make and it also depends on your order quantity.
Q5: What is your MOQ? Can I mix different styles to a start order?
A5: MOQ is different depending on the product. The product is different and the MOQ is different.
Q6: Why your price on website is not same as real price?
A6: The price on the website is only a rough quotation.Many factors such as quantity, material cost and exchange rate will affect the price, so the real price will be subject to our final confirmation.
Q7: How can I place orders?
A7: Type, quantity and size are basic elements.
Customer must give us these information for PI making.
Any doubts, please contact with us.
Q8: Can I change my order once it is confirmed?
A8: We regret that we are unable to remake it once one order is produced.
We don’t have any refund policy for confirmed and flawless product, but we accept your changes before we send the order to production.
Q9: Can I get refund? If yes, then how?
A9: If we make your order wrong in color, size and design, then we will produce again for free or you can ask for refund for this order.
Q10: What is the payment method?
A10: We accept T/T, L/C, Western Union, Paypal.
If you have any questions about burlap ribbon, please don't hesitate to contact us any time. We sincelely hope to be your partner !