Q: Are you a plush toys manufacturer or a trade company?
A: We are not only a trade company but also a manufacturer, we have been in the plush field for more than 20 years. We have more than 700 staffs.
Q: What are your company's products?
A: Our products are plush toys, pillows, electric toys, plush cushions, blankets,ect.
Q: Do you accept OEM/ODM work?
A: Yes, we have our own factory and could provide OEM/ODM service. We have been cooperating with a lot of famous brands.
About the sample
Q: Can you make the products totally same as our design?
A: Yes, we can produce the items same as your requirements just send us your design.
Q: Can you provide design for us?
A: Yes, we have professional design team can help you make design.
Q: Why do you charge sample fee?
A: We need to order the material for your customized designs, we need to pay the printing and embroidery, and we need to pay our designers salary. Once you pay the sample fee, it means we have the contract with you, we will take responsibility for your samples, until you say "ok, it is perfect".
Q: How much is the sample fee?
A: The account is up to your sample, usually it is 50-150 USD, but if there are many embroideries or printings, and it is complex, the sample fee will be higher. If you have your own sample for us, it will be cheaper.
Q: Is the sample fee refunded when the order is placed?
A: If your order quantity up to 3000 pcs, the sample fee will be refunded to you.
Q: What is the sample time?
A: It is usually 7-15 days according to the different samples. If you want the sample urgently, please tell us.
Q: How about the sample freight?
A: If you have an international express account, you can choose freight collect. If not, you can pay the freight together with the sample fee.
Q: If I don't like the sample when I receive it, can you modify it for me?
A: Yes, until you say "ok, it is perfect".
About the price
Q: Do you have a competitive price?
A: Of course. If you do not have a try, you will not know it. It's also why we can do this business so long years.
Q: How can I get the discount?
A: The discount is up to the order quantity. Small order will have higher price. Delivery time, material and craft will influence the price.
About the quality
Q: How do you control the quality?
A: Our factory has 28 years experiences in plush manufacture. And all of our workers have 10-20 years experiences in plush. And we have more than 100 high-quality administrators and technicians. We check the finish toys one by one, make sure the quality is good.