1. Q: Are you the manufacturer?
A: Yes, we are the manufacturer with strict quality control and delivery
2. Q: How can I order the sample?
A: Please send us your contact information and arrange the payment, the samples will be delivered within 3 working days after payment received.
3. Q: How to use your device?
A: Please insert a SIM card with 2G GPRS data and register the device with REG CODE on mobile APP, then follow the user manual to use it.
4. Q: Do you accept OEM/ODM Service?
A: Yes, we provide OEM/ODM service as per your requirements and the MOQ for customization is usually 1000pcs.
5. Q: What payment method do you accept?
A: Trade Assurance order on Alibaba is highly recommended, we also accept payment by T/T and Paypal(for sample).
6. Q: What is your warranty period?
A: We provide 12 months warranty after delivery.
7. Q: How long is the Lead time?
A: Within 3 working days for sample order, 2-4 weeks for bulk order based on the quantity.
8. Q: What certificates do you have?
A: We have CE, ROHS, EN71, SAR, CCC and valid IMEI for our devices.