1. Q: What kinds of products do you offer?
A: Our company provided parts are mainly related to your plant machine. It ranges from the drillrod,excavator buckets and wheel loaders, crusher spare parts, construction machinery parts,brassbush, conveyor and screen spare parts, beneficial equipment spare parts, grinding mill spare parts, machining spare parts and other customized spare parts.
2. Q: What kind of materials are you familiar with?
A: We are familiar with carbon steel, alloy steel, standard wearing plate, high material steel, high
chrome steel, casting iron, and bronze.We have begun to research ceramic insert material technology.
3. Q: What’s the maximum single weight that can be casted? What is your processing capacity per day ?
A: The single weight that can be casted at one time is 13 metric tons. The capacity is 80 tons per working day.
4. Q: What information do we need to provide to you in order to confirm our parts order?
A: We work with technical drawings for any non-standard products. If the order is for standard parts,
you only have to provide us with the part number so we may define the parts of the order.
5. Q: May we visit the factory?
A: Yes, you can visit the factory during working days and our sales team would he happy to assist you.
It is possible, to take the high speed train from Shanghai station to the factory and we can pick up
you at the airport or train station.
6. Q: If your product has inferior quality or quality problem after we use them what happens next?
A: First of all, you have to provide us photos of the problem part and also provide photos of the machine
so we can see how the part was installed and gather other necessary information to define the root
cause of the problem. If it is indeed a quality problem of the product itself, we would offer compensation
to you and also figure out solutions to avoid this quality problem in the future. If the problem is caused
by clients,we only provide the technical suggestions to our client to avoid same problems.
7. Q: Except for your products, do you offer some other services or new business opportunities?
A: Yes, we provide lots of service to you as you can see on our service. We have lot of new
ideas for working with you and keeping your business moving forward.
If you did not see the question you are having, please email us for further assistance.