1. Can I get some samples for the test? Is it free?
A: Yes, we can supply samples for quality check and market test. Normally sample available within 7 days. The sample fee is the same as the MOQ200pcs. When you test without the problem, you can place an order. Then we will refund you the sample fee.
2. What’s the lead time?
A: It usually takes about 20 to 30 days to finish the production after receiving the deposit depend on the model and quantity.
3. How do you ship the goods?
A: We ship samples by EMS, TNT, DHL or Fed Ex etc, for bulk orders they will be shipped by sea.
4.Your port of shipment?
A: Ningbo or Shanghai
5. Can you do our logo or brand on the products?
A: Yes, your customized requirements for color, logo, design, package, carton mark, etc. are very welcome.
6. What payment methods does your company support?
A: We can accept PayPal, T/T, Western Union, Bank Transfer, Alibaba Trade Assurance.
7. If I want to visit your factory, which is the nearest international airport or domestic airport?
A: Yiwu airport is the nearest, or Hangzhou airport is OK.
8. How does it work?
A: There is a button on the base, press the button, it will emit blue light and start to work. After 3 minutes it will stop working.
9. When can I drink hydrogen-rich water after electrolysis?
A: After electrolysis, the hydrogen concentration will gradually decrease over time. So we recommend drinking it immediately after 3 minutes of electrolysis.
10. How long is the warranty period and How long can I use?
A: The warranty is one year. It can charge and discharge 800 times. Equivalent to 2 years.
11. What’s your certificates do you have?
A: We have CE, ROHS, LFGB, EMC and KC certificates for this product.
12. Has your company ever participated in any exhibitions ?
A: Canton fair, HK fair and some overseas fairs.
13. How do you provide warranty service?
A: If you order big quantity, we can provide you with some replacement parts.