1. Q: Are you a factory or trading company? A: We are a factory, specialized in living room sofas.
2. Q: Where is your factory located? How can I visit there?
A: Factory located in Anji country, Huzhou City, Zhejiang Province in China. Takes about 3 hours from Shanghai Airport to our factory. 3. Q: Can I order samples? Are you free for samples? A: Yes, we will offer free sample. You pay the sample cost first, but we will pay you back when you make the bulk order later. 4. Q: How does your factory do regarding quality control? A: Quality is priority. Each production process must be checked by our QC team. 5. Q: What is your after-sale service? A: We offer 100% guarantee on our product.If there is quality problem on our side, we'll compensate. 6. Q: What's your delivery time? A: 30-35 days after receiving deposit. 7. Q: Can you accept customized orders? OEM or ODM orders? A: Yes, we can. Customized orders are always welcomed, as well as OEM and ODM. 8. Q: Can you make customers' logo on products and customer design? A: Yes, Fabric tag of customer logo can be sewed on each chair/sofa , and customer's design are welcome . 9. Q:.Which country is your main export market? A: At the moment, our main export regions are US, CANADA and EUROPE.
10. Q:.What if I can't find the infos I'm looking for, or what if I want to speak to someone directly? A: 1) Start online TM or inquiry now, feedback will be got promptly or latest within 12 hours. 2) Call customer service at 0086-0572-5239588/008615157221618 for customer service support.