FQA on warranty & technical support
1. Warranty: 12 months warranty is offered for survey equipment. 6 months warranty offered for survey accessory. Warranty comes in effective from the day your receive good
2. Repair in warranty: We are responsible for supplying new parts for repairing. Round way freight will be bored by us. If it is necessary, product will be required to send back to our service center to be repaired, round way freight is charged by us. Our engineer will repair in your office for special case
3. Repair out of warranty: We will offer related parts at commercial cost. Freight will be shared by us
4. Training and calibration: Our engineer is qualified for training and calibration for GNSS and Total Station on site. We offer this service to bulk order while customer has requirement
5. Technical support is offered 24/365
FQA on business trading
1.How can you guarantee the safety of my funds?
Trust is always a big problem for international trade, we believe good business credit and reputation is the most important for businessman. We recommend Trade Assurance service by Alibaba Group. We won't get the fund unless you get the product and confirm the payment.
2.What Countries do you ship to?
We ships goods to almost all countries by express, air or sea. And we will inform you if we can't ship to your country.
3.Are your products in stock?
Most items are usually in stock. It all depends on promotions we run, demand at manufacturers and suppliers, and other parts of the equation. Most delivery will be made within 3 working days after payment confirmed.
4.Does Geoland sell used equipment?
We do not sell any used equipment. Everything we sell is brand new. For some instrument we may need to test or check the language before delivery, but we do it very carefully.
5.Do you have other items that are not displayed on your website?
Yes, we have other items that we do not display on our website. Please contact us and let us know what you are looking for. Chances are we have it, or can find it, as long as its surveying related.