1. Are you manufacturer?
2. Can you provide OEM service?
3. What is the MOQ?
No MOQ requirements
4. How to pay for my order?
L/C, T/T, Paypal for small orders
5. Delivery methods?
Normally, for small order we use FedEx, DHL, TNT, UPS and so on. But the delivery cost may be very different, you can chose the express company you prefer. For large orders, we can also arrange Air freight or Sea freight to reduce the delivery cost.
6. Do you have tools in stock?
7. How long is your leading time?
In general, goods will be delivered within five working days after payment is received on our side. But the specific leading time depends on the quantity of an order.
8. How do I know if my item has been shipped?
You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.
9. Do you deliver to my country?
We deliver to over one hundred Countries all over the world.
10. Do I have to pay Customs & import charges?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
11. The customs department of my country have asked me for further information. What should I do?
Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order number, via email. We will do our very best to help resolve the matter as swiftly as possible.
12. Are all of your products genuine?
Yes, we are the owner of WEDO brands. All products in our store are produced at our own factory. They are 100% authentic.