How about your sale service?
A) Pre-sale service :
1. We will answer all your questions before you buy it, no matter the product, or our company, or my team. Whatever, we will try to remove all your doubts. Such as, confirm the model, quantity, price, payment method, packaging, brand, etc. one by one before shipment. Then, you will be informed of the logistics method and delivery cycle used.
2. If you need sample for confirmation for the first time, we can provide it .
3. We accept customized services, such as design the package model you like, engraving the brand logo you need, accept OEM or ODM (Original Equipment Manufacturer) orders. Determine it according to your needs.
B) Service in Sales
1. After the order been confirmed, we will keep you informed of the progress of the stocking, and inform you the delivery time and logistics arrangements. According to your requirements (photograph, video), you can confirm the specific information of the goods. Generally, Small Order or Sample Order for 2~5 days to ship, Mass products 10~25 days for 1*20GP & 40HQ.
2, Before we ship, if you need to temporarily change the packaging, label, quantity, etc. we will try our best to meet your modifications within the scope we can do. However, it may affect the delivery time, we will analyze the specific situation to keep communicate with you.
C) After sale service
1. After delivery, we will inform you of the logistics order number, or bill of lading(BL), so that you can follow up the logistics status of the order. We can provide invoice and help you to clear the customs until you receive the goods.
2. We will test each part working well before shipment, we promise 2-year guarantee; Any quality problems, please let us know, we will give you a refund or resend. It is better if you give us relevant test data or picture evidence to help us find the reason quickly. If necessary, you can return the product and we will pay for the shipping cost. For the defective products, our technical team will analyze the specific reasons, make improvements, and improve the quality for future.
3. Our goal: None customer worry about any after-sales problems, we promise customers first, quality first. Because of we have been like this for many years, and got highly praised by our customers. We developed rapidly for recently years. All you have to do is to increase the intensity of cooperation with us, Let's create a win-win situation together.
Guangzhou honchang E-commerce Co.,Ltd is actually an auto sensor manufacturer, an global auto sensor supplier with about 10 years of history since 2009, we mainly engaged in the development, manufacture and wholesale of various types of electrical auto parts ,especially auto sensors. We offer about 10 thousands of different OEM numbers auto sensors to the worldwide with low price, best quality and excellent service.
Such as PDC sensor (reversing radar), ABS speed sensor, window switch, oxygen sensor, crankshaft position sensor, Fule rail pressure sensor, fuel injector and so on. Both at domestic and abroad have a very high reputation, all sensors have been sold to about 30 countries and regions in the worldwide.
We sincerely express our gratitude to all customers for their constant support. Thank you!
Q1.What products do your company have, all those in the product catalog?
1.You can find all the categories of the company's website in "product Categores", we will continue to upload new products information we have in stock.
2. Besides the products already on the website, we still have more products that haven’t been updated in time. If you need some other products that haven’t find it in our store, you can also contact us at any time, we will check it and reply for you as soon as possible, no matter you buy it or not. It’s our honor to service you.
3.Also, there are some parts, we have strong relationship with most genuine parts factory, we can got them with best price and excellent quality, as you can see in our advantage.
Q2.Are you a manufacturer?
A2. Some of our parts, we are manufacturer, we have factory to produce. Welcome to visit our factory at any time.
But as you know, we can’t produce every parts (10 thousands). There are some model parts, We have long-term cooperation relationship with some factories, it’s the same price as you buy from factory. That means we always can get the most competitive price with good quality
Q3.What is the MOQ(minimum order quantity)?
1.Normally, The MOQ is 20pcs. As you know, we are manufacture and wholeseller. But if you are our VIP customer or the parts you need we have in stock, that also will be ok, you can communicate with our sales team.
2. If it out of stock, our sales department will confirm for you.
Q4.Why choose us?
A4.You will have enough confidence to cooperate with us after you read Company Overview in the store. We introduced our company, our Collaborate , our team and Our Advantage. There are more details for your reference.