Q1. Are your factory?
A: Yes. You can check our factory introduction video on alibaba or search "Xinjiu Lighting factory introduction" on youtube.
Q2. What about the lead time?
A:Sample needs 5-10 days, mass production time needs 2-3 weeks for order quantity more than.
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1 piece for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly, we arrange the production and we continually contact you with our production progress.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design immediately based on the sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q9: Can you accept customized by customers required?
A:Yes,we can according customers requirements to customized various of high class,high quality,high elegant design Led power supply to meet customers demands.
Thank you for your reading!