Q1. What are your main products?
As a professional manufacturer founded in 2008, we mainly produce Home/Hotel houseware products such as Bathroom Accessories, Shower Curtains & Shower Curtain Hooks, Adhesive Hooks & Suction Cup Hooks!
Q2. Have you pass any factory audit?
Yes, we passed Wal-Mart audit, Carrefour Audit, Sainsbury audit, Tesco audit and the member of BSCI.
Q3. How Can I order samples and make payment?
Usually we recommend sample order via Trade Assurance Order on Alibaba.com to secure your payment & delivery! We have most effective courier express service to deliver your samples within 3-7 days upon receipt of payment via T/T, Credit Card, E-Checking & Paypal. We promise all customers to refund sample fee upon formal order!
Q4. Hong Long is your lead time for sample & bulk production?
Generally speaking, it depends on your product style and order quantity. For new sample development, it takes about 3-10 days to be finished for delivery! For bulk production, it needs about 15-45 days and accurate delivery date will be confirmed upon formal order.
Q5. How do you control your product quality, is it possible to refund money for any defected goods?
As we promised, we have set up a sound QC & QA system and efficient inspection workflow to ensure 100% qualified Rate before shipment for overseas customers!
We will directly refund relevant loss in case there is any defected goods or broken package during the shipment!
Q6. Make I order customized product with Low MOQ as trial order for online sales?
We are beyond a professional manufacturer and would like to grow up with our clients. We support Small order with low MOQ and customized products by our innovative Design team and Flexible production lines! You are welcome to contact our professional sale representatives for details!
Q7. Do you support any other additional service such as customized logo, package…etc?
Absolutely, we not only supply OEM/ODM service, but also offer additional service and prefer to produce customized products to meet different customers’ needs!