We ship by the express door to door.We have the discount account of these expresses , we can offer you the best suggestion for the shipment according to your needs .
If you have shipping agent or express account, you can also arrange shipping by yourself.
Gantry 5's administrative interface has been completely.
The admin provides multiple options for styles, colour, packing.
Salient is built with a responsive layout, which means it automatically.
Q1. Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. Do you have any MOQ limit for order?
A: Low MOQ, 1pc for sample checking is available.
Q3. Who is is responsible for any tax and/or duty?
A:The buyer is responsible for any tax and/or duty charged by their country customs.
Q4. How to proceed an order ?
A:1:Trade Assurance order by yourself--leave a message about the color and other detail requirement, then you can kindly pay for them.
2: Trade Assurance order by us---Firstly let us know your requirements or application.Secondly We quote according to your requirements or our suggestions.Thirdly we can make the order for you on the Alibaba when you confirm it.Fourthly you can kindly pay the order, then we can arrange the warehouse to pack the products for you .
Q5. How to deal with the size , color difference after we received the goods?
A:Due to handmade products, there may be some differences with the actual size;All the pictures and details of the products are real, but due to lighting problems or computer monitors, there may be some color difference. This is normal. Thanks for your understanding!
Q6.What about the lead time ?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks.Contact us for the details.
Q7. Can you accept customization?
A: Yes. You can kindly tell us the details of the customization .we accept customized print logo on the box or ribbon.
Q8: How about after sales?
A: First of all, our products are produced in a strict quality control system with low defect rate.Secondly, we will ensure that the products in good condition when we ship them out. During the hand-made products, some petals and leaves may fall off due to bumps and vibrations during the length transportation. It is a normal phenomenon and is not a quality problem.You can kindly contact us when you have any question about the products.
Q9: What is the mode of transport and delivery time?
A: Available by air, sea, express,such as EMS,ePacket, DHL, UPS, FedEx ,TNT and so on , it usually take about 7-20 working days to arrive,the specific time is determined by the mode of transportation.We can also ship the products to your freight forwarder in our county,it's up to you.