Q: Where's your factory?
A: Our factory is located in Ruian, Zhejiang Province
Q: What's the difference between "FIXTEC" and "EBIC"?
A: FIXTEC is a registered
brand of EBIC tools, for FIXTEC brand items, we can accept both small quantity and OEM orders, EBIC brand products is only for OEM.
Q: How about FIXTEC quality level?
A: Our products quality level is about 70% of BOSCH, Makita, and as same quality level as CROWN and INGCO, WIDO, much better than WORKSITE, COOLFIX, etc
Q: How do you control the quality?
A: We have QA and QC department, for all the products to be purchased before, our QA test the products first, if quality is good, we'll sell to our customer. Later our QC will control the quality when goods is being produced on line, and make final inspection before delivery to ensure the quality, package, etc comply with both of our company and customer's requirement.
Q: Can I get sample for testing?
A. We have to charge both samples and freight cost, and when you place orders, we'll refund your sample cost. Or we can provide free samples to you with freight collect.