(1) Question A: How is the quality of your product?
- Answer A: Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee the quality of our products.
(2) Question B: How long is your product warranty?
- Answer B: We offer a one-year factory quality guarantee.
(3) Question C: Can you provide OEM/ODM for customers?
Answer C: Yes, of course. We have many years of OEM manufacturing experience and can provide complete OEM and ODM services (logo design, carton design, language customization..), and our engineers can design according to your requirements.
(4) Question D: How much do I need to pay for your OEM service?
- Answer D: When your order quantity reaches our OEM minimum order quantity, there is no need to pay extra for our OEM service. (based on different quantities)
(5) Opinion E: When my order quantity is less than the OEM minimum order quantity, can you put my brand (logo) on these products?
Answer: Yes, we can. Only some OEM service costs are required, and the cost is based on your order quantity.
(6) Question F: Which payment method do you accept?
- Answer F: Wire transfer, letter of credit, Western Union, hosting, credit card, etc.
(7) Question G: What is the delivery time of your product? (How long do you need to prepare my goods?)
- Answer G: Sample orders are 1-3 business days, order quantities are 3-10 days, and volume production orders are 10-30 days (based on different quantities).
(8) Question H: How will you ship the goods to me?
- Answer H: We always ship sample orders and MOQ orders via Express (door to door), such as DHL, UPS, Fedex ..., to enable our customers to get their products quickly.
We ship a large number of orders by air, sea and express according to the customer's choice.
(9) Question 1: How long do I have to wait to get to my merchandise?
- Answer I: 5-7 days by air, 3-5 days by international express. Shipping by sea for 20-40 days.
If you have any other questions, please feel free to contact us! thank you very much.