1. Q: How do I know your quality?
A: High solution detailed photos and free sample will be able to verify our quality.
2. Q: Do you have a minimum order quantity?
A: We keep very little stock for products we promote or no stock. We do have a MOQ requirement to start the production. The MOQ varies by the technics and machinery. Normally, it is around 0.5 pallet or 1 pallet per item. Please feel free to contact our sale team to check more information.
3. Q: What’s the benefit for long term importers or distributors?
A: For those regular customers, we offer incredible discount, sample free shipping, free sample for custom design, custom packaging and QC as per custom requirement.
4. Q: Can I get a sample first? And how does it charge?
A: Yes, free sample is available with freight collect or prepaid.
5. Q: Can you make products from our designs?
A: Yes, we do OEM and ODM and OBM, feel free to let us know your requirements.
6. Q: What is your delivery time?
A: It depends on the order quantity. Normally one container order needs 15-30 days.
7. Q: What are your payment terms?
A: T/T ( 30% in advance before manufacturing, 70% balance before loading). We also accept other major payment method.
8. Q: There’s a price range for each product, what makes the difference in the price?
A: Prices may differ subject to different thickness, quality requirement, FOB cost per unit, quantity, detail requirement, etc. So to give you best suitable price please inquire with your detail requirement including below information:
A. Item description, material names, color, etc.
B. Specification, thickness, edge type, surface treatment, etc.
D. Container Weight Limit.
9. Q: Are you sure the packing will be excellent?
If damage happens during the transportation who will be responsible for that?
A: Yes, we are sure that our packing is safe enough. We use strong seaworthy fumigated wooden crate or bundle and metal strips for outside packing.
Inside, we use plastic film to protect the products. In Addition, we will buy “all risks” insurance as per your requirement.
In the case of damage happens, firstly you can contact the insurance company to claim the damage.
If the damage occurred due to the fault of packing, our company will take the responsibility.
More details about our product, compay, payment or shipment, please feel free to contact us! Just leave a message or send an inquiry to us, you will get our reply within 24 hours!