Q1:What is your Installation Services?
Installation Services are available with all new machine purchases.
We will provide the user manual and videos to support for installing, debugging, operation of the machine, it will indicate you how to use this machine well.
Q2:What about your Guarantee of quality ?
A:The machine is 1 year warranty, all machine part can be replaced for free within 1year if broken(not including man made).And offer lifetime after sale service
Q3:How about the after-sale service?
(1)More than 12 hours after-sale online service one day.
(2) we have engineers available to service machinery overseas.The service charge, include: service fee USD100/day, VISA fee, board round-trip ticket, room and eat in are buyer's side.
Q4: How about the spare parts?
After we deal down all the things , we will offer you a spare parts list for your reference.
Q5:Do you also offer the wrapping film?
Yes, we can offer you the plastic roll film, we have a long term cooperated supplier for roll film and the price is favorable.
Q6:If we have very special request for the production line,could you help me to do the design?
Experienced mechanical designer customized-design provided.
Q7: If we have samples of new products, can you help to analysis and design the machine?
Yes, Our technical department can help to analysis, design and test the new products you offered.
Q8: Can I visit your factory?
Sure, Our factory address : Building F2 Of New Lighting Source Industrial Base, Langsha, Luocun, Shishan Town, Nanhai Dist, Foshan, Guangdong, China