1. Q:How long will your engineer reach our factory?
A:Within one week after everything ready (machine arrival your factory, non woven material, power source, air compressor etc.Prepared)
2. Q:How many days will you finish installing ?
A:We will finish installation and training within 15 days.
3. Q:What should we charge for your engineer?
A:You should charge for the cost of our engineer's air tickets, hotel, food, and also their salary 80USD one day per person.
4. Q:How long is your machine's warranty period?
A: All our machine have one year guarantee for electricity parts and two years guarantee for mechanism, starting from finished installation.
5. Q:How could you do if the parts broken within warranty?
A: We would express the free replacement parts during the warranty date.
6. Q:How could you do after one year warranty period?
A:We also can do service for you, but you need pay salary for our technicians 80USD/day for each person.
7. Q:Does your engineer understand English?
A:Our engineers understand a little English. All our engineers have more than five years machine installation experience.
8. Q:Can you help us find any engineer in our location?
A:Of course, we will check and inform you as soon as possible.
9. Q:How do we solve the machine problem after your engineer leaving?
A:Generally speaking, there will be no problem after finishing installation. In case you have any problem, you can contact our sales at any time. Our engineers will take a solution video according your description.