FAQ
1. How to Order?
A: 1) Contact us about what you need and your quantity, we will quote you details and send you the proforma invoice.
2) Finish the payment.
3) We will arrange to send a parcel out.
4)The tracking number will be informed to you.
5) Parcel delivered.
2. What's the MOQ?
A: It is based on a different product. Some are 1g, some are 1kg and some are1 ton. Please feel free to consult with our salesman.
3. Do you have any discount?
A: We have different prices for different quantities, the most reasonable price for every client.
4. Do you provide samples?
A: YES, we have sample packages for some products, you can chat with our service about more details.
5. How long is the lead time?
A: We load goods within 7days after payment received for small order, 14 days for bulk order.
6. How do you ship goods?
A: We usually ship by SEA.
7. What's your main payment method?
A: T/T, CAD, CAFD.
8. How to store the product?
A: Store in a cool and dry place. It must be in well-closed containers. The shelf life will be 2 years.
9. Do you provide After-sale service?
A: That's not a problem for us, we are always here waiting for your messages. If you have any problems, contact us anytime.
10: How do you treat a quality complaint?
A: First of all, our quality control will reduce the quality problem to near zero. If there is a quality problem caused by us, we will send you free goods for replacement or refund your loss.