Q1: Can we get a sample for reference?
Yes, we can make the samples according to your requirement and collect the sample fee, but the sample fee will be deducted from the future orders.
Q2: How long does it take to finish softbox?
It is based on the quantity of your order.
Q3: Which payment will you accept?
We accept T/T, Trade Assurance.
Q4: Do I need to pay deposit when contract is done?
Yes, 30% deposit within 3 working days is required. Our delivery time is based on the date that your deposit is already on our account.
Q5: Can you provide OEM service?
We can provide OEM service. It will depend on your requests; your logo will be customized on our products.
Q6: What’s your packaging?
Inner is plastic bags, Outer is woven bags. Or it is packed as your requests.
Q7: What’s your transportation?
You can choose DHL, UPS, EMS, FedEx, Air freight or sea freight.
Q8: After-sales Service
If you find any defective accessories first time, we will give you the new parts for free to replace in the next order, as an experienced manufacturer, you can rest assured of the quality and after-sales service.
Q9: How can I contact with you?
Please contact with us by Trade manager, Email, QQ, Skype, WhatsApp.