1.Are you a trade company or a manufacturer?A:Our company is a leading manufacturer and exporter of candles. We have been in this line for more than 10 YEARS.
2.Could you make special design for me?
A:Yes, of course. We have professional designers who are rich in experience. We can provide customized design.
3. What about the lead time?
A:Sample needs 1-7 days, OEM products 14-30 days after all sample details confirmed.
4.How do you ship the goods and how long does it take to arrive?
1. By air, sea or combined transportation.
2. Express via DHL,FEDEX,TNT,UPS,EMS,CN Post(As your request).
3. Shipping cost depends on the shipping method, product quantity, weight, carton size and your area.
5.Do you have certificates?
A: Yes. we have certifcate of MSDS.,REACH.
6. FOB Port?
A: Shenzhen port or you can choose one.
7. What is your order payment terms?
A: 30% deposit In advance and 70% balance shall be settled before shipment by T/T,L/C.
8.What is the material of your products?
A:The material is natural soy wax,which is absolutely safe.