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Payment 1. Can I get a sample to try first?
Yes, you can. The cost of sample may be reimbursed in the formal wholesale order.
2. What payment terms are available?
Alibaba Trade Assurance will be more than welcomed.
Shipment
1.What is the delivery time?
Products in stock may be shipped right after the confirmation of order. .
2. What kind of warranty JQX offer?
We offer warranty of 6-12 months, depending on which product you would like to purchase.
3. How about the package for the products?
The prices include the packing of color box. Custom packing is also available with a relatively higher minimum.
Risk control
1. How to deal with the damaged goods in transportation?
If the product problem is caused by us, such as the products get missing, the products were sent to wrong place, JQX would compensate for all.
2. What conditions should be considered to return goods.
A. Goods were delivered by JQX.
B. Goods are within warranty.
C. Goods aren’t damaged
3. How long will JQX take to deal with the returned goods?
JQX will provide the first feedback within 5 working days.
Warm Tips:
We don't take responsibility for there situations as below:
1) Man-made damage
2) un-professional installation damage
3) Lcd or touch screen broken or liquid leakage
4) protective film both on front dgitizer and the back of lcds tore off or missed
5) Connector broken, parts lost
6) Flex cable broken, crease too much, or self-welded
7) If our label broken, then no warranty. (This point is very important, keep the label complet