Q1. Who is CannaAroma?
CannaAroma Supply Co. provides a higher level of expertise. With more than 15 years of experience, (Alibaba Platform starts in 2019) CannaAroma team offers unparalleled knowledge and understanding of the packaging industry that sets us apart from the rest. We focus on manufacturing and designing products for food, pharmaceutical and packaging industries, specializing incompliant plastic, glass, paper, and silicone rigid packaging for food, flower, concentrates, tinctures, edibles, vape cartridge, shatter, medical supplies, kitchen supplies and pet food supplies. CannaAroma is the premier manufacturer of high-quality packaging to the packaging market.
Q2. Can you help me to find the product which I cann't find on your website?
Yes, We are expending our product line all the time, it's possible that we have not updated our Alibaba store in time. Besides, we provide so many different customized products, we may miss a few on our site. So if you are looking for some specific products and you don't find on our store, feel free to contact us with any questions. Thank you.
Q3. Can I get some sample before place order and how long for a sample?
Yes, Sample are always free. We just charge for a flat shipping fee. Delivery time about 3 days. And if you require for customized products, an extra fee may apply, with about a week of production time.
Q4. Can you label or decorate the pacakge ?
Yes, we can. We could offer various printing ways: the screen printing, hot stamping, offset printing,
labeling and etc. Just with MOQ. Feel free to contact us for numbers.
Q5. How long can I expect to receive my order after I paid?
It really depends on the product. If standard products, we normally keep them in stock, so lead time is less than a week. If
customized products, lead time is normally over 12 days, may various based on schedule of our workshop.
Q6. What's your packing method?
CannaAroma provide standard export carton packing to make sure succefully delivery.
We also accept special packing method according to customer's request.
Q7. How do you ship the finished products?
CannaAroma provides various shipping methods, By sea, By Air etc. We are partnered with FedEx/DHL/UPS, so we can get good rate for you.
Q8. The way of payment?
We accept all kinds of payment, such as T/T, L/C, Paypal, etc.
Q9. How do you control the quality?
We will make samples, and perform multiple internal testing before mass production; We inspect during production; We perform
random inspection before packaging;
Please feel free to contact us for any other questions. Thank you.