1.How to ensure quality control for that both of us are in the first cooperation?
1st confirmation: PROWIN will send you our 5,000+ SKU too catalog&samples to check our high-quality products by yourself.
2nd confirmation: Before the bulk order, we can provide pre-production samples according to your demands. You are welcomed to check by video at any time during production, or a third-party inspection agency to inspect the goods before shipment is allowed.
3rd confirmation: If there is indeed a normal defective rate of product after our successful cooperation, we will arrange the same amount of high quality products to try our best to reduce your money loss and deadline risk.
2.Are you a factory or a trading company?
PROWIN is a high-end export brand of SMK Group. We have our own factory chains and many high-quality suppliers. 8,000 square meters workshop, 4,000 square meters spot warehouse, 5,000 SKUs and 80+ diligent hand tool engineers all make sure that PROWIN Tools will be your first and last long-term win-win overseas business partner, offering you our undying gratitude! We provide “all-in-one hand tool solutions” for all series of products. We provide you with superior quality and guaranteed satisfaction, you will never overpay again.
3.Is there a minimum order quantity?
We will provide you with the most suitable solution with the right quantity according to your actual demand and the actual situation of the factory. Win-win cooperation is the ultimate goal of PROWIN.
4.Are there other products not listed in the catalog?
PROWIN provides thousands of different types of tool and solutions for packaging customization. If you cannot find the exact product you are looking for, please contact us, we will be glad to R&D with you and become your long-term trustworthy Chinese business friend.
5.Can I customize the design?
It is highly appreciated that you can provide us with detailed designs and your business ideas. We design and build each project according to the needs of individual customers, so as to establish a long-term cooperative and win-win partnership. We focus on creating high-quality innovative and environmentally responsible design for you to highlight the advantage of our products.
6.How to respond quickly to the product?
If you send e-mails, what’s app, We chat to contact us, we promise to reply you within 8 hours!