1. What is your warranty?
We provide 1-year warranty. In addition, customers have 1% amount of the total order amount for free replacement the spare parts and products;
2. Are you a factory or trader?
We are factory provides the production, R&D and manufacturing of all home appliances for China's big brand KONKA; Our own industrial park of 250,000㎡ and production lines up to 22; More than 5,000 production staff across the country;
3. How is your quality?
Products sell in domestic passed 3C and safety regulations; Sell oversea products have passed CE, Rohs, FCC, ETL, CB and other certifications, you can consult our salesman for details;
4. When will it be shipped? What is the lead time for customized products?
For spot products, it will be shipped within 24 hours; Customized products will be shipped within 25-45 days. Please confirm the specific customization time with our sales when placing the order.
5. Can you provide customized services?
We provide customized services; Cucstomer only need to provide your customized requirements, and we will operate according to your requirements (logo, color box, etc.)
6. Do you support Drop shipping and become Konka's agent/wholesaler?
All in-stock products support drop shipping and will provide a traceable waybill number; KONKA has mature after-sales systems everywhere, if you need to become an agent, please contact our sales staff.
7. How to pay for the goods?
We support T/T, Alibaba Trade Assurance orders(support PayPal, credit card payment, Boleto, Western Union, e-checking, Online Transfer).