Q1: Can I have a sample order for the product?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2: What about the lead time?
A: Sample needs 3-5 days, mass production time needs 10-25 days, depending on the order quantity and material stock.
Q3: Do you have any MOQ limit for the product?
A: Low MOQ, 1pcs for sample checking is available
Q4: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5: How to proceed an order for the product?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Then we arrange the production and shipment.
Q6: Is it OK to print my logo on LED light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 3-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will send you parts for replacement.