Q1: Do you offer OEM & ODM service?
A: Yes, we are able to offer OEM &ODM service, but please provide us registration certification in advance.
Q2: Can I make a small order to test market response?
A: Yes you can choose our stock products with our own brand to test the market.
Q3: Can you send samples before we place order?
A: Yes, we can send samples as requested and sample fee can be refunded when you place order. Freight has to be paid by your side.
Q4: Can I customize my own products?
A: Yes, we are glad to receive your customize request. Please send us detailed requirement.
Q5:Can you produce according to the our samples?
A: Yes, we can develop formula according to your sample and make production accordingly.
Q6: What is your terms of payment?
A: We accept TT and credit card. Payment terms is 30% deposit and balance before shipment.
Q7: What is your lead time?
A: Lead time is about 25-45 days upon confirmation of samples and receipt of deposit. Specific lead time depends on items and
quantity of your order.
Q8: What is your terms of packing?
A: Generally goods were packed in 5 layers export carton. We can also pack according to your requirement.
Q9: What is your terms of delivery?
A: We accept EXW, FOB, CIF etc. You can choose the one which is the most convenient and cost effective for you.
Q10: What can we do if we find quality or quantity problem upon receipt of goods?
A: Please send us photos and video evidence. We will make satisfactory solution within 24 hours upon confirmation of the problems.