1. Why should I choose your company?
1) The products we supply are directly manufactured by our own factory, eliminating intermediate traders. We process the traceability of raw materials and finished products. Manufacturing process is supervised. We strictly adhere to the quality standard and procurement process.
2) We are proud of our 20 years experience of the deep processing and production of plant extracts. We manufacture more than 500 kinds of products every year, and the provide quantity exceeds 2000 tons, serving 80% of the traders in Shaanxi province.
3) We carry qualifications like.SC Food Production License, HALAL; Ongoing certifications like HACCP, Commodity Inspection, Certificate of Origin, Organic Certification, KOSHER.
2. Is there any other ingredient used in the product?
It is commonly used in ratio extracts like 5:1; 10:1. Especially for plant with high sugar content, like Maca, wolfberry, jujube, shii-take mushroom, the carrier (food grade maltodextrin) is added into the extraction solution before drying. This is good for spray drying. We can share customer with the ingredient composition table.
3. Can you develop a new product for us?
Yes, we can. We have independent R&D dept, who is able to update the procedure parameters of our main products and develop the procedure of new product. For more information, please contact us directly.
4. Is there any discount?
Yes, for larger quantity or better payment period, we can support with better price.
5. How do you treat with quality complaint?
We will always be responsible for the quality of our products. If there's a complaint, we will first assist customers to solve the most direct needs.Secondly, we have SOP for quality complaint. QA will investigate the problem, after that we'll give customer a formal feedback about the cause of the quality issue and related precautions for this problem.