Q:Are you manufacturer or just trading company?
A: We are factory
Q: Do you provide samples ? is it free or extra ?
A: Yes, we provide sample, customer need to pay for the express and sample fee.if the design not too much the sample can provide
Q: What is your terms of payment ?
A: Payment<=1000USD, 100% in advance. Payment>=5000USD, 50% T/T in advance,
balance paid before shippment.
Q: Can I design new products by myself?
A: Yes, we can customize new products and design new mold for you.
Q:Do you accept OEM ?
A: YES (with your design, shape, size, packing ,etc.)
Q: How long is the sample lead time?
A: For existing samples,it takes 2-3days.If you want your own designs,it takes 5-7days,
Q: How long is the production lead time?
A: It usually takes 20-25 days to produce an order from MOQ to 40HQ container. We have large production capacity,which can ensure
fast delivery time even for large quantity.
Q:How does your factory regarding quality control?
A: We have 15 production processes, 9 inspection processes, 5 experienced QC, every mug has its quality assurance.
Q: Whether the material is food safe?
A: Yes.the material is no harm to us, non-toxic,lead-free,chrome-free,tested according to food containers acetate soa
test,achieved European standards and FDA standard.