Q1. Are you a manufacturer?
A: Yes, we are a leading manufacturer and research and development is our core strength and competitiveness for years. We provide customer-oriented services, and always stand behind our ODM/OEM business partner.
Q2. Do you have any patents?
A: We have patents of all products that you see on our website.
Q3. What is your MOQ?
A: MOQ is 1000.
Q4.How about your delivery time?
A: Generally we need 3~5 workdays to design the packaging materials when receiving the deposit.Once the golden sample confirmed with the customer, volume order will be delivered 15 to 30 days after receiving balance payment before shipment.
Q5. How to deal with the faulty?
A: Firstly, the defective rate will be less than 0.2%;
Secondly, during the guarantee period, we could send some replacement parts with new order for small quantity.
Thirdly, if there is any problem about the products, we will gather all people to solve and find solutions together.
Q6. How do you control the product quality?
A: We select the reliable and qualified supplier for raw materials. We have precise testing instrument and we have a strong QC team to do IQC, PQC and OQC process with strict standard under ISO9001.
Q7. Can I get the free sample?
A: Please confirm with us the model you will purchase, and you prepaid the sample fee. After sample tested and qualified, we will return this sample fee when you reach the MOQ quantity in the volume order.
Q8. What is your payment policy?
A: Generally we agree with 30% deposit and 70% balance before shipment. Payment with Paypal, T/T, Bank account, Trade Assurance are acceptable.
Q9. Do you have any certificate?
A: Our factory is ISO9001 and ISO14001 certificated; For the whole finished unit, we have LFGB and ROHS; For the raw material, we have NSF, TUV,
Q10. What transportation methods do you use for delivery?
A: For sample delivery: Provide door-to-door service(buyer pays freight), usually using UPS, DHL and so on. We will choose the cheapest and convenient express for our customers. For mass production: sea shipping or express. We generally sign the FOB agreement with the customer, so the buyer is responsible for the logistics of the goods on board. Or we can provide cost-effective forwarder for your reference.
Q11. What's your after-sales policy(The terms of guarantee)?
A: Different products, different guarantee policy. The time of quality guarantee: 1 year.