Q: Are you a factory or a trading company?
A: We are a trading company started in 2007. We focus on development and after-sales service. Then we hand over our orders to the processing plants for production.We have five processing plants that have been working together for 12 years. We share our profit with the plants, so our customers can still get low price from us, and our supply capacity is even more than many big factories.
Q: Where is your company located?
A: Our company and the sample exhibition hall are located in Fuqing City, Fujian Province.
Q: How can I visit you?
A: Our company is near Xiamen Airport and Fuzhou Airport. We will pick you up at the airport.
Q: Can I ask for some samples?
A: Yes, you can buy the samples at the original price. Then the sample fee will be returned when you place an order no less than 30 pcs for each item each color.
Q: Can you help me make samples according to my design?
A: Yes we can. Once you supply your design to us, we can make sample especially for you and will never provide your design to the other customers.
Q: Can I make a test for the samples?
A: Yes of course, we can help you to send the samples to a professional testing company or the testing company that you specify.
About Mass Production
Q: What are your main products and materials?
A: Our main products are backpack, single shoulder bag and tote bag for school, business, travel, sports and daily use etc. Our main materials are canvas, polyester, PVC, oxford cloth and nylon.
Q: What is the MOQ?
A: MOQ is 1 pcs if there is stock in our warehouse. Or MOQ is 30 pcs for each item each color.
Q: How long is the delivery time?
A: Delivery time is 3-45 days after we get the advance payment or LC.
Q: How can you make sure we will receive the products with high quality?
A: We have a professional QC team, we make strict control of raw materials, semi-finished products and finished products. You can also have a third party to check the goods.
Q: What certification does your product pass?
A: Our products have passed the Children’s Product Certificate.
Q: Where is the shipping port?
A: Port of Huadu, port code: CNHDG. Port of Guangzhou, port code: CNGGZ. Port of Huangpu, port code: CNHUA.
Q: What about the shipping methods?
A: For small orders, you may choose following expresses: UPS, FedEx, TNT, DHL, EMS. For large volume, you may ship the goods by air or by sea to save cost.
Q: Can we appoint a shipping company or forwarder to ship our goods?
A: Of course. As soon as you provide the information of consignee, notify party, destination and the contact of your forwarder, we will deliver the goods to your hands smoothly.
Usually we accept T/T, we also can accept L/C, PayPal and Western Union and the other ways that display on Alibaba platform.
About After-Sale Service
Q: What can I do if there are defective goods in the mass production that I received?
A: Don’t hesitate to contact with us if you have any question, we will do our best to analyze and resolve the problem. Our purpose is only one, that is “Create tremendous value with best service”.